{"title":"Trustico® Support Services","description":"\u003cp\u003eTrustico® Support Services provide hands-on help with SSL Certificate deployment and management, for customers who would rather have the technical steps handled than do them in-house. The team takes care of the details so the SSL Certificate is installed and configured correctly.\u003c\/p\u003e\n\u003cp\u003eServices include Certificate Signing Request (CSR) generation, server installation, reissue and replacement management, and troubleshooting on common platforms such as Apache, Nginx, Microsoft Internet Information Services (IIS), and hosting control panels.\u003c\/p\u003e\n\u003cp\u003eEach package shows its price during checkout, with no hidden charges, and can be added to any SSL Certificate order for help through the license period. Access \u003ca title=\"Install an SSL Certificate\" href=\"\/pages\/install\"\u003eInstallation Guides\u003c\/a\u003e 🔗\u003c\/p\u003e","products":[{"product_id":"premium-installation","title":"Premium Installation","description":"\u003cp\u003eTake the complexity out of securing your website with our Premium Installation service.\u003c\/p\u003e\n\n\u003cp\u003eTrustico® handles the technical work of deploying your SSL Certificate, so you can focus on running your business while your encryption is configured correctly.\u003c\/p\u003e\n\n\u003cp\u003eSSL Certificate validity periods are getting shorter right across the industry. A single SSL Certificate now has to be reissued and reinstalled one or more times before its license period ends. Premium Installation has been updated to cover that full cycle, not just the first installation. Learn About \u003ca title=\"Managing Short SSL Certificate Validity\" href=\"\/pages\/managing-short-ssl-certificate-validity\"\u003eManaging Short SSL Certificate Validity\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003ch2\u003eComprehensive Service Coverage\u003c\/h2\u003e\n\n\u003cp\u003ePremium Installation is available with most SSL Certificate products in our catalog, with the exception of free trial products.\u003c\/p\u003e\n\n\u003cp\u003eThe service fee is added to your SSL Certificate purchase, and the pricing is shown throughout the ordering process. You pay this fee only once. It covers the initial installation along with every reissue and reinstallation across the entire SSL Certificate license period.\u003c\/p\u003e\n\n\u003cp\u003eTrustico® does not charge any extra for a multi-year SSL Certificate, and the monthly validity checks and reissue assistance continue for the full term either way.\u003c\/p\u003e\n\n\u003cdiv style=\"border-left: 4px solid #16a34a; background-color: #f0fdf4; padding: 16px 20px; margin: 24px 0;\"\u003e\n\u003cp style=\"margin: 0;\"\u003e\u003cstrong\u003eTip :\u003c\/strong\u003e Because Premium Installation is charged only once for the whole license period, a longer SSL Certificate offers the best value. Ordering a two year SSL Certificate or longer means that single fee covers more reissues over time.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cp\u003eWhichever license length you choose, the installation work begins as soon as your order has been reviewed.\u003c\/p\u003e\n\n\u003ch2\u003eThe Initial Installation Process\u003c\/h2\u003e\n\n\u003cp\u003eWhen you purchase Premium Installation, our technical team reviews your order to determine the best installation method for your server.\u003c\/p\u003e\n\n\u003cp\u003eTrustico® will contact you by e-mail to gather the hosting credentials and any additional information that is required. For your own security, we recommend setting a temporary password while the installation is carried out.\u003c\/p\u003e\n\n\u003cp\u003eThe initial work covers the early stages of the SSL Certificate lifecycle. Our team can generate the Certificate Signing Request (CSR) and Private Key directly on your server, handle the complete installation and configuration, and test the result to confirm that everything works correctly. Learn About \u003ca title=\"Certificate Signing Request (CSR) Information\" href=\"\/pages\/csr\"\u003eCertificate Signing Requests (CSR)\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003ch2\u003eOngoing Reissue and Reinstallation\u003c\/h2\u003e\n\n\u003cp\u003eBecause SSL Certificates now expire far sooner than they once did, your SSL Certificate will need to be reissued and reinstalled at least once, and often several times, during its license period. Premium Installation covers this for you on request.\u003c\/p\u003e\n\n\u003cp\u003eTrustico® checks the validity of the SSL Certificate it installed on a monthly basis. When the installed SSL Certificate is approaching the point where it must be reissued, Trustico® sends you an e-mail to let you know.\u003c\/p\u003e\n\n\u003cp\u003eYou then decide how to proceed. You can opt in and have Trustico® carry out the reissue and reinstallation for you, or you can complete the reissue and installation yourself. Learn About \u003ca title=\"Reissue Your SSL Certificate\" href=\"\/pages\/reissue-ssl-certificate\"\u003ethe SSL Certificate Reissue Process\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003cp\u003eTo opt in, you supply the relevant credentials through our secure information collection page so that our technical team can complete the work. Trustico® does not begin a reissue until you have opted in and provided those details. Provide Your Credentials On Our \u003ca title=\"Premium Installation Information Collection\" href=\"\/pages\/premium-installation-information-collection\"\u003ePremium Installation Information Collection Page\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003cdiv style=\"border-left: 4px solid #d97706; background-color: #fffbeb; padding: 16px 20px; margin: 24px 0;\"\u003e\n\u003cp style=\"margin: 0;\"\u003e\u003cstrong\u003eImportant :\u003c\/strong\u003e The monthly validity check applies only while the SSL Certificate installed on your server is still the one that Trustico® installed. If you replace it with a different SSL Certificate, the check no longer applies and you become responsible for tracking validity and reissues yourself.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cp\u003eBecause the process begins with our e-mail, the responsibility for acting on that message rests with you. Each reissue is free within the license period, and because the Premium Installation fee is paid only once, opting in for our assistance never costs you anything further.\u003c\/p\u003e\n\n\u003cdiv style=\"border-left: 4px solid #dc2626; background-color: #fef2f2; padding: 16px 20px; margin: 24px 0;\"\u003e\n\u003cp style=\"margin: 0;\"\u003e\u003cstrong\u003eWarning :\u003c\/strong\u003e If you neither opt in nor reissue the SSL Certificate yourself before it expires, your website will display browser security warnings and visitors may be unable to reach it. Acting promptly when you receive our e-mail keeps your site protected.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cp\u003eFor this reason, please make sure the e-mail address on your order is monitored regularly and that messages from Trustico® are not filtered into a spam or junk folder.\u003c\/p\u003e\n\n\u003ch2\u003eExpert Technical Implementation\u003c\/h2\u003e\n\n\u003cp\u003eOur experienced technicians follow industry best practices to achieve a secure configuration. We adjust the relevant server settings, apply proper security protocols, and confirm that your SSL Certificate functions correctly.\u003c\/p\u003e\n\n\u003cp\u003eThis attention to detail removes the risk of configuration errors that could otherwise leave your site exposed.\u003c\/p\u003e\n\n\u003ch2\u003eServer Requirements and Considerations\u003c\/h2\u003e\n\n\u003cp\u003eBefore installation begins, please make sure your hosting environment meets a few essential requirements.\u003c\/p\u003e\n\n\u003cp\u003eYour hosting package must support SSL Certificates, as some basic plans do not include this capability.\u003c\/p\u003e\n\n\u003cp\u003eYour server needs a dedicated Internet Protocol (IP) address for your SSL Certificate to function correctly.\u003c\/p\u003e\n\n\u003cp\u003eYou will also need to provide hosting credentials with administrator or root-level permissions, which are required to install the SSL Certificate.\u003c\/p\u003e\n\n\u003ch2\u003eSpecialized Solutions\u003c\/h2\u003e\n\n\u003cp\u003ePremium Installation focuses on websites and web servers, though we understand that business needs vary.\u003c\/p\u003e\n\n\u003cp\u003eCustom installations for e-mail servers or other specialized configurations can be arranged by speaking with our technical team directly, though these may require additional assessment.\u003c\/p\u003e\n\n\u003ch2\u003eService Timeline and Completion\u003c\/h2\u003e\n\n\u003cp\u003eMost installations are completed within 24 hours, though complex configurations can take longer. The same applies to each reissue and reinstallation carried out later in the license period.\u003c\/p\u003e\n\n\u003cp\u003eTrustico® prioritizes accuracy and security over speed, so that every installation is implemented correctly.\u003c\/p\u003e\n\n\u003cp\u003eOnce your SSL Certificate is installed, you can confirm that it is serving correctly using our free online tools. Verify Your Installation With \u003ca title=\"Trustico® SSL Tools\" href=\"https:\/\/tools.trustico.com\" target=\"_blank\" rel=\"noopener\"\u003eTrustico® SSL Tools\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003cp\u003eIf technical limitations or compatibility issues prevent the initial installation from being completed, you will receive a full refund of your order amount. Read Our \u003ca title=\"Terms of Service\" href=\"\/pages\/terms-of-service\"\u003eTerms of Service\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003ch2\u003eIdeal for Hands-Off Security Management\u003c\/h2\u003e\n\n\u003cp\u003ePremium Installation suits business owners who want professional SSL Certificate deployment without handling the technical detail themselves.\u003c\/p\u003e\n\n\u003cp\u003eIt is a good fit for organizations without a dedicated Information Technology (IT) team, anyone new to SSL Certificates, and busy professionals who would rather concentrate on their core operations.\u003c\/p\u003e\n\n\u003cp\u003eWith the service now covering reissues across the whole license period, it also suits anyone who would prefer not to track shortening validity dates and repeat the installation work each time one is due.\u003c\/p\u003e\n\n\u003ch2\u003eGetting Started\u003c\/h2\u003e\n\n\u003cp\u003eTo get started, add Premium Installation to your cart alongside your chosen SSL Certificate.\u003c\/p\u003e\n\n\u003cp\u003eWhen it is time to carry out the work, whether that is the first installation or a later reissue, Trustico® will ask you to supply the required credentials through our secure information collection page.\u003c\/p\u003e\n\n\u003cdiv style=\"text-align: center; display: flex; justify-content: center;\"\u003e\n  \u003ca style=\"min-width: 280px; text-align: center;\" title=\"Premium Installation Information Collection\" href=\"\/pages\/premium-installation-information-collection\" class=\"button button--primary\"\u003eProvide Your Credentials\u003c\/a\u003e\n\u003c\/div\u003e\n\n\u003cp\u003eOur technical team is ready to secure your website and keep it protected throughout the life of your SSL Certificate, with minimal disruption to your operations.\u003c\/p\u003e","brand":"Trustico® Online Security","offers":[{"title":"Premium Installation for DV","offer_id":52201154445680,"sku":"PREMIUM-DV","price":129.0,"currency_code":"USD","in_stock":true},{"title":"Premium Installation for OV","offer_id":52201154478448,"sku":"PREMIUM-OV","price":179.0,"currency_code":"USD","in_stock":true},{"title":"Premium Installation for EV","offer_id":52201154511216,"sku":"PREMIUM-EV","price":219.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0888\/7291\/1216\/files\/ssl-generic-20-500x500.png?v=1748226696"},{"product_id":"advanced-technical-assistance","title":"Advanced Technical Assistance","description":"\u003cp\u003eSome SSL Certificate problems cannot wait for a back and forth exchange of e-mails. A website might be showing a security warning to every visitor, an SSL Certificate might have stopped working on older devices, or a server might need configuration changes that have to be made quickly and correctly. Advanced Technical Assistance is a paid service for customers who need urgent, hands-on help to resolve issues like these.\u003c\/p\u003e\n\n\u003cp\u003eMost of the problems covered by this service are well documented, and the solutions are widely understood within the industry. What makes them difficult is applying the correct fix on a live server without causing further disruption. The service connects you with a technician who is proficient with SSL Certificates and understands a wide range of server infrastructure and software, so the issue can be resolved directly or explained step by step while you stay in control.\u003c\/p\u003e\n\n\u003cp\u003eTrustico® offers this service to existing customers who hold a traditional SSL Certificate. It is intended for documented technical issues that are beyond your own ability to resolve in a timely fashion. It is designed to support traditional SSL Certificates rather than automated Certificate as a Service (CaaS) products, which handle installation and reissues through their own software. Learn About \u003ca title=\"Traditional SSL Certificates Compared With Certificate as a Service\" href=\"\/pages\/traditional-vs-caas\"\u003eTraditional SSL Certificates and Certificate as a Service\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003cp\u003eThis page explains what the service includes, how the assistance is delivered, and how the service is billed, so you know exactly what you are paying for before you place an order.\u003c\/p\u003e\n\n\u003ch2\u003eWhat Advanced Technical Assistance Covers\u003c\/h2\u003e\n\n\u003cp\u003eThis service focuses on the technical work involved in getting an SSL Certificate installed, trusted, and working as expected across browsers and devices. The examples below are the most common requests, although the service is not limited to them. If your issue relates to an SSL Certificate and a server or device configuration, it is very likely something this service can help with.\u003c\/p\u003e\n\n\u003ch3\u003eSSL Certificate Installation and Server Configuration\u003c\/h3\u003e\n\n\u003cp\u003eInstalling an SSL Certificate correctly involves more than copying files onto a server. The SSL Certificate, the Private Key, and the intermediate Certificate Authority (CA) files all need to be in the right place and referenced correctly by the web server software. A small mistake in any one of these can leave a site unreachable or untrusted.\u003c\/p\u003e\n\n\u003cp\u003eAssistance is available for Internet Information Services (IIS) on Windows Server, as well as Apache, Nginx, and other common platforms. A technician can install the SSL Certificate for you, confirm the configuration, and verify that secure connections are working before the session ends. View Our \u003ca title=\"SSL Certificate Installation Instructions\" href=\"\/pages\/install\"\u003eInstallation Instructions\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003ch3\u003eIntermediate Certificate Chain and Trust Errors\u003c\/h3\u003e\n\n\u003cp\u003eOne of the most frequent problems is an incomplete Certificate chain. When the intermediate Certificate Authority (CA) files are missing or installed in the wrong order, a website can appear secure in some browsers while failing on older devices and applications that do not download the missing files automatically.\u003c\/p\u003e\n\n\u003cp\u003eThis service identifies the exact gap in the chain, installs the correct intermediate Certificate Authority (CA) files, and confirms that the full chain is served correctly. Learn About \u003ca title=\"Intermediate Certificates\" href=\"\/pages\/intermediate-certificates\"\u003eIntermediate Certificates\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003cp\u003eChain problems are especially common on Windows Server, where the operating system handles the Certificate store differently to other platforms. Discover \u003ca title=\"Windows IIS SSL Certificate Chain Issues\" href=\"\/blogs\/stories\/windows-iis-ssl-certificate-chain-issues\"\u003eHow to Resolve Windows IIS Chain Issues\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003ch3\u003eConnection, Compatibility and Browser Warning Problems\u003c\/h3\u003e\n\n\u003cp\u003eAn SSL Certificate that is installed correctly can still produce warnings for other reasons. Mixed content, a site that works on the www version but not the root domain, redirects that are not configured, and SSL Certificates that are not trusted on older hardware are all problems this service can diagnose and correct.\u003c\/p\u003e\n\n\u003cp\u003eWhere the cause is a setting on your server or device rather than the SSL Certificate itself, the technician will explain what is happening and resolve it during the session. Find Out More About \u003ca title=\"How to Fix SSL Certificate Not Trusted on Older Devices\" href=\"\/pages\/how-to-fix-ssl-certificate-not-trusted-on-older-devices\"\u003eFixing Trust Errors on Older Devices\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003ch2\u003eHow the Assistance Is Delivered\u003c\/h2\u003e\n\n\u003cp\u003eAdvanced Technical Assistance is delivered in real time so that problems are resolved quickly. You can choose to have the work carried out for you, or to be guided through it yourself, depending on your access and your level of comfort with the server involved.\u003c\/p\u003e\n\n\u003ch3\u003eRemote Access Sessions\u003c\/h3\u003e\n\n\u003cp\u003eFor hands-on work, a technician can connect to your server using Remote Desktop Connection, Virtual Network Computing (VNC), or similar remote access software. This allows the issue to be resolved directly, with the technician making the necessary changes while you watch and ask questions.\u003c\/p\u003e\n\n\u003cp\u003eYou remain in control of the session at all times and decide what level of access to grant. Remote access requires that you provide the connection details and any credentials needed to reach the server.\u003c\/p\u003e\n\n\u003ch3\u003eTelephone and Guided Assistance\u003c\/h3\u003e\n\n\u003cp\u003eIf you prefer to keep the work in your own hands, assistance is also available by telephone. A technician will walk you through each step, explain what to change and why, and confirm the result with you as you go. This option suits customers who want to understand the fix or whose security policies do not allow remote access.\u003c\/p\u003e\n\n\u003ch2\u003eChoosing a Response Time\u003c\/h2\u003e\n\n\u003cp\u003eWhen you place an order you can choose a response time that matches the urgency of your situation. The response time is the period within which Trustico® will attempt to make contact with you, and this service is available seven days a week.\u003c\/p\u003e\n\n\u003cp\u003eThe Standard response time is 24 hours and suits issues that are not time critical. The Priority response time is 12 hours for problems that need attention the same day. The Emergency response time is 1 hour and is reserved for the most urgent situations where a website or service is affected and needs immediate attention.\u003c\/p\u003e\n\n\u003cp\u003eAn Emergency request is treated as the highest priority. A technician is notified at any hour and on any day, and will respond with the utmost priority regardless of the time of day or the day of the week.\u003c\/p\u003e\n\n\u003ch2\u003eSession Length and Billing\u003c\/h2\u003e\n\n\u003cp\u003eEach Advanced Technical Assistance session lasts a maximum of 30 minutes. The charge covers that single session, whether the work is carried out over the telephone or during a remote access session. Many common issues are resolved within one session, and where more time is needed a further session can be arranged.\u003c\/p\u003e\n\n\u003cp\u003eThe service is non-refundable once a session has begun. The only exception is where technical support was not rendered and Trustico® agrees that this was the case. In that situation a refund may be provided, less any banking or processing charges that were incurred. A session that does not meet your expectations is not grounds for a refund, provided technical support was rendered.\u003c\/p\u003e\n\n\u003cdiv style=\"border-left: 4px solid #d97706; background-color: #fffbeb; padding: 16px 20px; margin: 24px 0;\"\u003e\n\u003cp style=\"margin: 0;\"\u003e\u003cstrong\u003eImportant :\u003c\/strong\u003e Each session is limited to a maximum of 30 minutes and is non-refundable once the session has begun. A refund is only considered where technical support was not rendered and Trustico® agrees that this was the case, and any such refund excludes banking or processing charges already incurred, regardless of whether your expectations were met.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003ch2\u003ePreparing for Your Session\u003c\/h2\u003e\n\n\u003cp\u003eWhen you request Advanced Technical Assistance, provide a brief description of the problem together with the relevant contact details. Trustico® will attempt to liaise with you about the issue in the first instance, so accurate contact details allow the technician to reach you within the response time you have chosen.\u003c\/p\u003e\n\n\u003cp\u003eA clear description of the problem also lets the technician prepare and confirm that the issue falls within the scope of this service before any time is spent.\u003c\/p\u003e\n\n\u003cp\u003eA little preparation also helps resolve your issue within the shortest possible time. Have your SSL Certificate files, your Private Key, and the relevant server login details ready. Trustico® does not store Private Keys, so you will need access to your own copy for any installation or reissue work.\u003c\/p\u003e\n\n\u003cdiv style=\"border-left: 4px solid #16a34a; background-color: #f0fdf4; padding: 16px 20px; margin: 24px 0;\"\u003e\n\u003cp style=\"margin: 0;\"\u003e\u003cstrong\u003eTip :\u003c\/strong\u003e Make a note of the exact error message you are seeing and the browsers or devices affected. The more detail you can provide at the start, the less time is spent locating the cause.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cp\u003eIf you would rather have a complete first time installation handled for you as a standard service, that is also available separately. Learn About \u003ca title=\"Premium Installation\" href=\"\/pages\/premium-installation\"\u003ePremium Installation\u003c\/a\u003e 🔗\u003c\/p\u003e\n\n\u003ch2\u003eWhat This Service Does Not Cover\u003c\/h2\u003e\n\n\u003cp\u003eAdvanced Technical Assistance is focused on SSL Certificates and the server or device settings that affect them. It does not include website design, web development, application programming, or general server administration that is unrelated to an SSL Certificate.\u003c\/p\u003e\n\n\u003cp\u003eIf you are unsure whether your particular issue falls within the scope of this service, you are welcome to describe it first so it can be confirmed before you place an order.\u003c\/p\u003e\n\n\u003cp\u003eOnce your order is placed, a technician will be in contact to arrange a suitable time and confirm how you would like the assistance delivered. Most sessions can be scheduled quickly, and urgent issues are treated as a priority.\u003c\/p\u003e","brand":"Trustico® Online Security","offers":[{"title":"Standard (36 Hours)","offer_id":53890872770928,"sku":null,"price":275.0,"currency_code":"USD","in_stock":true},{"title":"Priority (18 Hours)","offer_id":53890872803696,"sku":null,"price":495.0,"currency_code":"USD","in_stock":true},{"title":"Emergency (3 Hours)","offer_id":53890872836464,"sku":null,"price":795.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0888\/7291\/1216\/files\/ssl-generic-17-500x500.png?v=1738170974"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0888\/7291\/1216\/collections\/trustico-support-services.jpg?v=1762930630","url":"https:\/\/shop.trustico.no\/collections\/trustico-support-services.oembed","provider":"Trustico® Online Security","version":"1.0","type":"link"}